1. Information We Collect

When you use our Website, we may collect personal information that you voluntarily provide to us, including but not limited to your full name, mobile number, email address, billing address, shipping address, city, state, pin code, and any other details necessary for order processing, customer support, returns, exchanges, or warranty services.

We may also collect transactional information such as order history, payment status, product preferences, cart activity, wishlist information, and communication history. Additionally, we automatically collect technical information such as your IP address, browser type, and browsing behavior to improve performance.

2. Use of Information

The information collected by us may be used for various lawful business purposes including but not limited to processing and fulfilling your orders, arranging shipment and delivery, communicating order confirmations, and providing customer support. We may also use your contact details to send promotional offers and brand updates relating to categories such as copper bottles, steel bottles, surai, dispensers, and pots.

3. Sharing and Disclosure of Information

We do not sell, rent, lease, or commercially trade your personal information to third parties. However, we may share your information with trusted third-party service providers including logistics partners, courier companies, payment gateways, and analytics platforms strictly on a need-to-know basis to fulfill our services.

4. Cookies and Tracking Technologies

The Website may use cookies, session identifiers, and tracking pixels to improve functionality and personalize content. These technologies help us recognize returning users and maintain your shopping cart. You may choose to disable cookies through your browser settings, though this may impact certain Website features.

5. Data Security and Retention

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. While we take commercially reasonable steps (including encryption and secure hosting), no online transmission is 100% secure. Your information is retained only as long as necessary for legal, tax, or operational requirements.

6. Your Rights and Choices

You have the right to access, update, or request deletion of your personal information. You may opt out of promotional communications at any time using the "unsubscribe" link. Note that transactional messages (order updates, etc.) will still be sent as they are necessary for service fulfillment.

7. Third-Party Websites and Services

Our Website may contain links to third-party platforms (payment gateways, social media, etc.). These platforms operate under their own privacy policies. We are not responsible for the data handling practices of these external sites once you leave our domain.

8. Minors and Supervised Use

This Website is intended for users legally competent to enter contracts in India. Users below 18 years of age should use the Website only under the supervision of a parent or guardian. We do not knowingly collect data from unsupervised minors.

9. Policy Updates and Modifications

We reserve the right to modify this Privacy Policy at any time. Changes become effective immediately upon being published on the Website. We recommend reviewing this page periodically to stay informed about how your data is protected.